Warranty conditions

This limited warranty applies to purchases of iPatrol™ Non-Contact Thermometers, provided that the order was made at It is valid for exactly 1 year from the purchase date, based on a valid proof of purchase.


What does the warranty cover?

Defects in material workmanship under normal use during the warranty period. During the warranty period, iPatrol will replace/repair the product or its parts which proved defective due to improper material of workmanship, under normal use & maintenance.


How long does the coverage last?

The warranty period is 1 year from the date of purchase. A replacement product or part shall assume the remaining warranty period of the original product.


What is not covered by the limited warranty?

The warranty does not cover issues caused by:

  • conditions or damages due to wrong use of the product
  • conditions or damages due to improper maintenance
  • wear and tear of the product
  • damages or defects to the USB cord are NOT covered


How to claim the warranty?

To obtain the warranty services, please contact us at with a proof of purchase (order confirmation email or receipt) and images/video proof of the condition. It is also required that the product is shipped back to us - please note that we are NOT responsible for the shipping costs of the product.

Upon receipt of the product we will inspect the issue and provide the most suitable solution for each case, as long as it fulfills the conditions above.

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